Clients continue to raise expectations of outside counsel. Corporations continue to grow legal departments and do additional work in-house, utilize Requests for Proposals (RFPs) for the selection and/or continued retention of counsel, demand more in terms of budgeting and Legal Project Management, quietly shift their work among outside firms and discontinue using some firms all together. Now, more than ever, it is critical to communicate with your clients via multiple channels to ensure their continued satisfaction and loyalty. We assist clients in developing and implementing:
- Client satisfaction initiatives
- In-person and video/telephone client interviews
- Electronic client satisfaction surveys
- Key client programs
For additional information, please contact us at firstname.lastname@example.org or 610.453.4477.